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Why are there so many SRs opened with Consulting LOB support identifier?

edited May 31, 2016 9:50AM in Using the My Oracle Support Portal (MOSC) Question

As part of my daily routine, I check MOS for any alerts or SRs related to the clients who I am currently working or have been engaged.  I have noticed recently that seems to be a large influx of new tickets being created by Oracle Consulting staff that maybe should be associated with a true customer Support Id? 

Personally, I feel that this is generally do to one of the following:

  1. Not having been granted access to the customer's account - due to time constraints, inability to determine customer's support id, customer's MOS admin, etc.
  2. Simply easier to use the known OCS support id.

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