Field Service - EBS (MOSC)

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Update a service request

edited Jun 6, 2016 2:05AM in Field Service - EBS (MOSC) 1 commentAnswered ✓

Hi,

I am new in developing in CRM. I have a new request and need some assistance.

We have a survey module that each Service request (SR) that get resolved should be surveyed. Questions on the survey are

  1. if the user consider the call is closed
  2. They can enter some comments.

Now I need to develop a program whereby if the user select Yes on question 1 (above) to update the SR status to closed or to re-open, and the SR should also be updated with the comments entered.

Please can someone assist me on how to update the SR. To get the data is no problem but I just don't know how to update the SR. The API is somewhat confusing.

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