Using the My Oracle Support Portal (MOSC)

MOSC Banner

The Support Identifier is locked for -11 minutes due to repeated failed attempts to validate the org

edited Jun 9, 2016 4:41AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered ✓

Dears,

As per the title, I'm experiencing what I think is unexpected behavior with MOS. I was trying to assign an account to a support identifier, and I entered a wrong value for the organization multiple times. Then after I entered the correct organization, I encountered this error message:

The Support Identifier is locked for 8 minutes due to repeated failed attempts to validate the organization name.

So far everything looks normal. However after waiting for more than 8 minutes, I repeated the process and noticed that the counter is still in place, and continue using minus values:

The Support Identifier is locked for

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center