Teleservice - EBS (MOSC)

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After upgrade to 12.2.4 SR's with status flag disallow request update give error in contact center

edited Jun 17, 2016 5:04AM in Teleservice - EBS (MOSC) 1 commentAnswered

Error Codes
---------------------------------------------------
FRM-41045: Cannot find item: Invalid ID


R: Service
N: Customer Management>Contact Center> query a customer, go to Service Request tab, click on an SR which has a status which has flag disallow request update


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