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Unable to send mail to contributors. Unable to execute service method 'prepareMailForStepUsers'. Nul

edited Nov 21, 2016 5:13AM in Oracle WebCenter Content (MOSC) 5 commentsAnswered

WorkFlow Reject Error:

--------------------------------

   When i  reject a content item in workflow , i am facing the below error in 12 C webCenter(12.2.1)

Unable to send mail to contributors. Unable to execute service method 'prepareMailForStepUsers'. Null pointer is dereferenced

csWfContributorMailError!csUnableToExecMethod,prepareMailForStepUsers!syNullPointerException

intradoc.common.ServiceException: !csWfContributorMailError!csUnableToExecMethod,prepareMailForStepUsers

*ScriptStack WORKFLOW_REJECT

But the same code is working fine in 11 G  WebCenter.

Please provide a solution to fix the issue

Thanks

M.Subash

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