Billing and Revenue Management (MOSC)

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ORA-28040 error when installing PCC

edited Jun 23, 2016 10:11AM in Billing and Revenue Management (MOSC) 4 commentsAnswered ✓

Hi ,

We are facing a problem when installing PCC.

PCC asking for the pipeline manager DB details during installtion.

after entering the details installer ends up with an error as given below

"Error:Unable to check Oracle database connection information. SQL Exception: Error Code = 28040, SQL State = 99999 , Oracle DB Message = ORA-28040: No matching authentication protocol .

Exception signaled in a connect operation. Please check installer log files for more details."

I have tried the following actions but still getting the same error.

Edit the /app/oracle/product/11.2.0/client_1/network/admin/sqlnet.ora file  and add the following lines

  1. SQLNET.ALLOWED_LOGON_VERSION=8
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