Which production i need to choose when i open service request ticket for ASR manager issue?

Hi all,

1.When i open a service request ticket for ASR manager issue. Which production i need to choose in "product" section under software? I can not find the "Oracle ASR" product name in the list.

2.We install the ASR manager and register the all components of exadate, eg infiniteband switch leaf a and b with it. I was working fine for a while.

Now ASR manager stop working. After we send the test trap from ilom of infiniband switch, the following logs are show:

.....

Jun 30, 2016 20:37:59 PM [V2C Event Processor4] INFO  trap-accepted-log,305 - Received V2 Trap:                                     <-----   this is the trap from healthy asset