Receivables - EBS (MOSC)

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Refund on Receipt in error

edited May 4, 2017 7:43AM in Receivables - EBS (MOSC) 2 commentsAnswered

Hi

I have a receipt where user has done a refund in error. This refund has now generated the AP invoice and the invoice has been paid. Obviously the receipt cannot be reversed due to the refund that occured. System enforces we do a debit memo reversal. This has now been done, however the receipt remains and would under normal circumstances be reconciled but cannot be reconciled as the idea was to reverse the receipt.

The question is once the debit memo reversal has ocurred what happens then?? Bot the debit memo and unreconciled receipt will be on debtors account will it not?? The receipt will not be reconciled to a bank statement as the idea was to have the receipt reversed.

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