Financial - JDE1 (MOSC)

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How To Process a Credit Card Refund to a Customer

edited Jul 13, 2016 5:04AM in Financial - JDE1 (MOSC) 10 commentsAnswered

Hi All

We have a situation where we have received an overpayment from a customer. The original receipt was via a credit card payment and it is currently Unapplied. We have processed a credit card refund to the customer and wondering how we process this transaction.  Further details are as follows:

Invoice    $10,000

Original Receipt $11,000 (credit Card)

Refund $1,000 (credit Card)

The receipt and refund are in our bank statement and need to be cleared. Normally we would process a refund via the Generate Refund process but we are unable to do this as the customer has already received the refund via credit card.

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