Receivables - EBS (MOSC)

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AR transaction created during cust_account_id merging

edited Jul 15, 2016 5:02AM in Receivables - EBS (MOSC) 1 commentAnswered

Dear all,

AR > Customers > Account Merge

While the concurrent request 'Customer Merge' is running,and user create a new AR transactions.

1)Request:

ACTUAL_START_DATE             =  2016/6/23 17:10:44

ACTUAL_COMPLETION_DATE = 2016/6/23 18:09:26

2)Transactions:

ra_customer_trx_all.creation_date = 2016/6/23 17:38:15

3)Run request 'Subledger Period Close Exceptions Report'

There shows a unprocessed transaction,and SOLD_TO_CUSTOMER_ID & BILL_TO_CUSTOMER_ID is 4420479,it had been merged.

4)cust_account_id = 4420479 can't found in hz_cust_accounts

How to solve?

Thank you.

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