Teleservice - EBS (MOSC)

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Automatically 'No Charge' Lines (in 'Charges' tab) for a particular SR type in service request form

edited Jul 18, 2016 5:02AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi All,

Our user's requirement is:

If the Service Request Type is “FSB – EESDUS”, then automatically check the “No Charge” on all charge lines on Charges tab > Pricing in SR form.

Currently if a service request has multiple charge lines, the user has to check each line as 'No Charge' before submitting charges, which is time-consuming.

Please advise is there any setup/profile for this?

OR do we need to create new form personalization for this? Find attached screenshot for this.

Thanks & Regards,

Gaurav Joshi.

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