Automatically 'No Charge' Lines (in 'Charges' tab) for a particular SR type in service request form
Hi All,
Our user's requirement is:
If the Service Request Type is “FSB – EESDUS”, then automatically check the “No Charge” on all charge lines on Charges tab > Pricing in SR form.
Currently if a service request has multiple charge lines, the user has to check each line as 'No Charge' before submitting charges, which is time-consuming.
Please advise is there any setup/profile for this?
OR do we need to create new form personalization for this? Find attached screenshot for this.
Thanks & Regards,
Gaurav Joshi.