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'Current Location Party Name' should come in SR form from IB

edited Aug 2, 2016 5:00AM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓

Hi All,

We have a particular serial BH294JBA02, for which  SIEMENS MEDICAL SOLUTIONS USA is the owner of the installed base item, but CENTRAL BAPTIST HOSPITAL is the Current Location Party Name.

When the Serial Number is entered in the Search By field on the Contact Center, SIEMENS MEDICAL SOLUTIONS USA shows as the Customer –which is correct for the business processes.

In Contact Center --> Service Request tab, the 'Current Location Party address' is showing, but the 'Current Location Party Name' of the installed location is NOT showing.

On Service Request form (header part), the Current Location Party address shows, but not the Current Location Party Name of the installed site.

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