Oracle Auto Service Request (ASR) (MOSC)

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ASR 5.5.1 - Registration failed

edited Aug 3, 2016 5:00AM in Oracle Auto Service Request (ASR) (MOSC) 3 commentsAnswered ✓

Hi,

We have a customer facing some issues with ASR Manager.

The ASR stop to work and we receive a email about no heartbeat from ASR Manager. (this is intermittent)

We found a wrong ipaddress assigned to transport.oracle.com (141.146.156.46)

We changed the ipaddress and ASR Manager start to work again.

We verified at ASR portal and this ASR Manager is enable, registered and connected, but at ASR Manager when we perform test_connection, the transport test failed.

asr> test_connection

Connecting to endpoint @ https://transport.oracle.com

Sending ping message.

ASR Manager is enabled.

Transport test failed!

The ASR Manager SNMP listener port is set to 162 and is able to receive SNMP traps from assets.

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