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Event ID c0000005 when exiting SmartView

edited Aug 11, 2016 11:30AM in Hyperion Financial Reporting Products (MOSC) 6 commentsAnswered

Have you seen and resolved this popup error that occurs when a user exits Excel after using SmartView plugin?  "Microsoft Excel has stopped working"

This error only appears after he closes the program.  It does not happen while he is using it, and does not seem to be affecting performance or functionality in any way.

Disabling the SmartView plugin causes the message to cease.  I tried uninstalling the plugin and reinstalling it to no effect.  Event log shows Excel throwing exception code c0000005, indicating a problem with a plugin.

We are running Excel 2013 and Smart View for Office version 11.1.2.5.410.

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