Break time capturing for service task
Hi Team,
I have a situation here where we need to capture the break time or any other time which is non-productive for the technician. Before that I would like to aware you here that client dont want the technician or labour should have access to update the actuals time. We are in the Automotive business where field work is not require, because the working area (@service area) is same where work is assigned to technicians. So we are not going to use the HTML debrief for the labour actual time calculation (Labour debrief) because there while changing the status actuals did not get update and here it is not like when you assigned the work then it will complete in one shot, we have break and hold scenario also for the technicians where they are not allowed to udate the timings by there own.