Field Service - EBS (MOSC)

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jtf_task_audits_b not updated correctly from mobile client

edited Aug 18, 2016 5:00AM in Field Service - EBS (MOSC) 2 commentsAnswered

Hi All

I found a strange issue in our field service process

audit table from task in SR is sometimes not correctly updated

issue is that when a task is in Assigned status and technician update OMFS and Synch, task status change to accepted but in audit forms (and table) status is not corrextly updated

old status and new status still the same and as we have a trigger on status change this impact our customer notifications

joining screenshot for best understanding

i tried to find some note in metalink but with no success

Thanks

Regards

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