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Proper way to open support request for OS issue

edited Aug 18, 2016 11:59PM in Sun x86 Systems (MOSC) 2 commentsAnswered ✓

I have a few X5-2's covered with Premier Support.  What is the proper way to open a SR for OS issues with them that are not hardware related?  If I open a SR under the "Hardware" tab then I enter my serial number, but Oracle Linux and Oracle VM don't appear under the software section.  If I pick the "Software Tab" then I can pick Oracle Linux or Oracle VM, but the CSI number for my servers isn't listed as an option I can pick.

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