System Monitoring Plugins and Connectors (MOSC)

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EM Connector to HP Service Manager

edited Nov 17, 2016 4:00AM in System Monitoring Plugins and Connectors (MOSC) 1 commentAnswered

Hi All,

I have implemented the EM 12c (12.1.0.4) Connector for Service Manager 9.34, but we simply cannot get it to create a ticket. It fails with the following message:

oracle.sysman.core.connector.common.exceptions.ConnectorException:

2016-08-25 21:08:24,612 [ConnectorQueueWorker-EM_CNTR_QUEUE9] ERROR ticketingconnector.TicketingConnector logp.251 - Creating

ticket failed.

2016-08-25 21:10:29,352 [ConnectorQueueWorker-EM_CNTR_QUEUE9] ERROR ticketingconnector.CreateTicketMethod logp.251 - Ticket I

D is null.

oracle.sysman.core.connector.common.exceptions.ConnectorException: Ticket ID is null.

        at oracle.sysman.core.connector.ticketingconnector.CreateTicketMethod.postProcess(CreateTicketMethod.java:199)

        at oracle.sysman.core.connector.framework.ProcessRequestMethod.invoke(ProcessRequestMethod.java:186)

        at oracle.sysman.core.connector.ticketingconnector.TicketingConnector.processRequest(TicketingConnector.java:1026)

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