ARCMREQ Dispute ( Non AME) workflow pending for approval by Receivable Role
Hi,
I Created a dispute in advanced collections and it went through following stages
1. Approval by collector > Approved
2. Approval by Primary Approval > Approved.
3. Then it identify Receivable_role and send notification to user Receivable Role.
4. We defined Receivable Role correctly by using Responsibility_Key as Role ( less than 9 chars) and loaded it in workflow.
I tried assigning this responsibility to a user but it does not show in notifications of that user.
Question: How to assign 'Receivable Role' responsibility to a user. Do we have to use SYSADMIN and User management responsibility as we use in AME etc.
Please provide the details. ( we are using 12.1.3)