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Oracle CC&B V2.4.0 with the mixed use of end-users Windows desktops/laptops as well as CSR's on Wys

edited Aug 20, 2021 11:37AM in Technology Stack - EBS (MOSC) 1 commentAnswered

We are just wondering if any of you have experienced CC&B nighmares on screen navigation when the end-users are Citrix-metaframe based and not on the normal Windows desktop/laptops.

After two years of production rollout, observations have been problematic screen navigation on portals/zone, screen rendering when CSRs end users from the Citrix-published CC&B logins. In contrast with end-users using the normal Windows desktops/laptops, none of these intermittent portals/zone/screen rendering issues are encountered.

Thinking of recommending to the management to discard to these old version of Citrix and upgrade to the current version - OR to totally replace CSRs Wyse terminals with Windows desktop/laptops altogether.

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