Identity Management (MOSC)

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Intermittent login issue with an application protected by WebGate and authenticated through a form b

edited Sep 12, 2016 5:00AM in Identity Management (MOSC) 1 commentAnswered

One of our client applications is experiencing issue where users are intermittently redirected to the login page eventhough they have the appropriate roles and are already authenticated. This means, if a user logins to the application protected by the webGate sometimes they are sent to the login page with “ObSSOCookie=loggedoutcontinue” recorded in the logs. However, if the user opens another browser tap and types another protected url then he/she will see the application, which confirms that the user has already login to the application and have valid ObSSOCookie. Since this is intermittent issue it may not be an OAM policy related but could be WebGate + IIS7.5 issue. Has anyone experienced something like this and can guide/give me a direction on how I may able to solve this issue?

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