Siebel Business Process & Functionality (MOSC)

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Siebel 8.1.1.5 User can not relogin

edited Nov 9, 2016 4:00AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Our customer is complaining for not being able to Login in CTI Toolbar for 30 minutes.

Based on our analysis we have raised two issues:

- ResetActiveSessions functionality is not working properly. Sometimes is failing trying to Reset MaxCommToolbars Property in User Preferences spf file in siebelfs

- There are locking DB sessions. The blocking session is running the statement:

DELETE FROM SIEBEL.S_CM_USR_STATUS

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