HFM Journal Template - ERROR - The system is unable to print at this time

Hello,

when trying to print a HFM Journal Template first everything works fine but after approx ten minutes

an error message appears "The system is unable to print at this time."

After re-login it works again. Our test and production environments are similar at the moment

but the error just occurs in production. We can not reproduce it with our test system.

So It's not a problem with the IE cause both use the same.

The Journal Templates were copied from production to test.

The also should be the same.

Have someone an idea?

Thanks, John