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What do I do when I have an existing user in my support ID that I want to promote to admin?

edited Oct 1, 2016 5:00AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

I'm the admin for my support ID.  I have someone that I granted access as a User previously.  I want to promote them to admin.  When I change their access I get "Support Identifier xxxxxxx was already in users profile".   What am I doing wrong?

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