Channel Revenue Management - EBS (MOSC)

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IDSM batches going to "CLOSED" status without a claim being created

edited Oct 7, 2016 5:00AM in Channel Revenue Management - EBS (MOSC) 1 commentAnswered

We are using IDSM batches to create Claims. A few batches do not create claim, instead they go directly to "CLOSED". The log shows the below error.

The full error message is attached.

 

ORA-06512: at "APPS.WF_EVENT", line 2236
ORA-01086: savepoint 'WF_DISPATCH_SAVEPOINT' never established in this session or is invalid
ORA-06503: PL/SQL: Function returned without value' encountered when dispatching event 'oracle.apps.ozf.idsm.WEBADIPayment' with key 'PIP-268268-2016-0928-142437'
ORA-06512: at "APPS.WF_EVENT", line 1605
ORA-06512: at line 1
)

Any help is appreciated.

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