Customer Relationship Management - PSFT (MOSC)

MOSC Banner

Email Stuck in Universal Work Queue

edited Oct 14, 2016 5:00AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

Hi,

I rerouted one email to Customer Contact Center but it is still sitting in my universal work queue. I cannot open it and it does not appear in the supervisor queue view. What should I do to move it to the contact center queue and remove it from mine?

Thanks,

Mohit

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

PSFT CRM Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center