Siebel Business Process & Functionality (MOSC)

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Siebel CTI Associate command

edited Nov 22, 2016 3:00PM in Siebel Business Process & Functionality (MOSC) 6 commentsAnswered ✓

Hello,

I'm new to CTI configuration and I want to create the following configuration.

1) Call center agent picks up a call

2) Activity is created in background

3) Agent navigates through application and presses F8 to Associate existing Activity with Account

4) Call is ended and Activity is linked with Account

This should be working however I have issues with syntax. Could somebody please help me?

There is related post to this in Community "Siebel CTI automatically creates activity".

Below configuration creates activity however after pressing F8 and ending call the activity is still not linked so I think this line is wrong LogField.'Account Id' = "{Contact.'Account Id'}". However I'm not sure...

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