Siebel Business Process & Functionality (MOSC)

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Custom Driver DLL for Siebel CTI

edited Oct 25, 2016 5:00AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Hello,

Please help! I am checking feasibility of custom external DLL to be integrated with siebel.

Our Project team doesn't want to go with the third party CTI drivers.

Instead an custom external DLL driver which is not based on Siebel API is developed. This DLL will have telephony functions like Answer, disconnect, conference, transfer, Agent login, logout etc and its own UI.

Kindly suggest if it will work with siebel and what should be approach for consuming such a DLL and its functions in Siebel.

Thanks,

Anisha

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