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Does Oracle Advanced Inbound Telephony support integration with CISCO UCM (Unified Communication Man

edited Oct 24, 2016 5:00AM in Teleservice - EBS (MOSC) 2 commentsAnswered

OAIT does have an integration available with CISCO ICM, however my client is looking to integrate OAIT with CISCO UCM (Unified Communication Manager).

Does OAIT R12.2+ Support integration with CISCO UCM.

In the Implementation Guide for OAIT it does mention:

> Parameters Specific to Custom C Adapter Server

> Middleware Parameters Specific to Custom Java Adapter Server

Any documentation will be helpful.

Thanks, Atif

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