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The Document Status stays 'In Queue' while clicking Generate Correspondence

in Using the My Oracle Support Portal (MOSC) Question

Hi All,

We have a heterogeneous server(7.7.2.9) set up with doc server on windows 2003 OS, gateway, siebel server, siebel web server and siebel file system on sunOS 5.10.

While generating Correspondence,

The Document Status changes to 'In Queue'. After refreshing the applet the Document Status remains as 'In Queue'.

This should change to 'Completed' and the Generated Document field should display 'Merged'.

While checking the S_SRM_REQUEST table the status remains in queued state

Could you please let us know the possible cause of this? The SRProc AND SRBroker component is online in both the unix and the Doc server?

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