Correct status for Approval on Invoice Workbench

Hi,

EBS 12.1.3

Using AME / APINV WF to approve invoices from AP.

Problem:

If the WF errors – for example the approver no longer is valid – the WF will throw an error and notify the SYSADMIN using a WFERROR workflow but the status in the Invoice Workbench will remain Initiated (WFAPPROVAL_STATUS_DSP).

If I go to Reports -> View Invoice Approval History I get the error message for the relevant error.

Nearly all WF errors we get are really due to changes in HR (user quits, changes of supervisor, job-changes…). Since HR and accounting are separate departments (plus I’m working in a multi-org environment so we have +100 HR and Accounting depts.) then too often HR isn’t consulting with Accounting before changes are made to HR entries. Since the WF is on error it doesn’t escalate or return to the Accounting department.