Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Publish Merge Request from UCM to CRM

edited Sep 22, 2017 5:00AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 1 commentAnswered

Hello Experts -

When I manually merge 2 contact records in UCM, there is a merge request being sent to SiebelCRM. However, when automatic merging of incoming contact records happens from Siebel CRM, the victim record is not being merged in CRM. Looks like there is no merge request being sent from UCM.

My question is there a way to send this merge request for a survivor-victim set of records from UCM to CRM.

Thanks,

Andy

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