CRM On Demand - Supplemental Applications (MOSC)

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Orders with a service line not adding to an existing Service Contract

edited Nov 28, 2016 2:16PM in CRM On Demand - Supplemental Applications (MOSC) Question

Dear Service Contract Gurus,

How firm uses the process detailed in the note below for adding Order service lines to an existing service contract. However for the past one week, the services items get added to a new contract instead of an existing Contract for the customer. Any ideas why this would happen? We are using 11i.

Thanks

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