Ways to execute Siebel CTI Call transfer {Blind, Warm, Conference / InitTrans-InitConf..}

@Phone}""

Hi Folks,

I was reading through the Siebel bookshelf for CTI for call transfers. : Link

What I understand is transfer can happen from the current Siebel CTI machine (agent) to either a PhoneNo or Agent

For each, it searches for the corresponding CTI configuration against each and transfers the call example:

;;---------------------------------------------------

;;example1: Transfer to Phone

[Command:ConferenceTransferToPhone]

   CmdChannelOnFocus = "TRUE"

   Description       = "Conference Transfer to "{@Phone}""

   DeviceCommand     = "ConferenceInit"

   Hidden            = "TRUE"

   OnEditControl     = "TRUE"

   CmdData           = "ConferenceTransferToPhone"

   [CmdData:ConferenceTransferToPhone]

      AttachContext        = "TRUE"

      Param.CallNotifyText = "Conference transfer from {@UserName} ..."

      Param.PhoneNumber    = "{@Phone:PhoneTypeLookup}"

      Param.TrackingID     = "{@SelectedWorkItem:DriverWorkTrackID}"

      RequiredField.@Phone = "?*"

;;--------------------------------------------------- OR

;;we transfer the call to an employee we use