Oracle Auto Service Request (ASR) (MOSC)

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ASR change responsible SA

edited Dec 13, 2016 4:00AM in Oracle Auto Service Request (ASR) (MOSC) 1 commentAnswered

My customer has ASR installed on a few boxes here at Citi in Rutherford NJ. Recently a service request was generated using ASR. I notified the contact person in the SR that we received the SR via ASR. However, the contact person is no longer responsible for this box. Looking for instructions to change who gets plugged in as contact when an ASR is created.

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