Field Service - EBS (MOSC)

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Incident Territory_Id is Null

edited Dec 27, 2016 4:00AM in Field Service - EBS (MOSC) 2 commentsAnswered

Since we upgraded to R12.1.3, we're finding that the territory_id value in the cs_incidents_all_b table is sometimes null.  I have verified that there is a record in the jtf_terr_values_all table that fit the postal code from the service request.  Why would the territory_id be null?

Thanks,

Roger

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