No employee has been associated with user" notification prompt to SYSADMIN. Therefore from SYSADMIN,

No employee has been associated with user" notification prompt to SYSADMIN. Therefore from SYSADMIN, we assign employee details to user and assign an supervisor to the employee, then click the "Problem Fixed" button from the SYSADMIN but no notification was prompt to either user or supervisor. Journal is still frozen and cannot unreserved funds or resend to for approval.

How to fix this problem?

Thanks