Using the My Oracle Support Portal (MOSC)

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Support details required

edited Dec 30, 2016 4:00AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hi Team,

I need some details about the support procedure of MyOracleSupport. Any pointers for geting the answers for the below queries will also be helpful.

PFB the queries:

1) What is the support model of MOS for OFSAA product?

2) The SLAs for SRs agreed upon between Oracle Corp and American Express?

3) If there is an Support Agreement between Oracle Corp and American Express?

4)24*7 support contacts & escalation  contacts for Oracle Product support ?

Thanks

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