Siebel Business Process & Functionality (MOSC)

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Email Response error during incoming emails

edited Jan 9, 2017 4:00AM in Siebel Business Process & Functionality (MOSC) 4 commentsAnswered

Hi to anyone,

In our production environment we are facing the following problem:

In a lot of cases our customers send emails with inappropriate attachment names. For example "my/pdffile.pdf". This name causes problems Email Response process and an error file is created at SIEBEL_ROOT/bin/queued folder e.g. CIR77_1555_586270A4_408800B8.error.

I would like to ask if there is any way to correct the file name and the Communications Inbound Receiver will retry to process the incoming email sucessfully?

Thank you in advance,

Dimitris

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