Teleservice - EBS (MOSC)

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Email Center: Link between Email and Service Request Number

edited Jan 30, 2017 7:30AM in Teleservice - EBS (MOSC) 7 commentsAnswered ✓

Hello,

We are using email center for creation of service requests.

I would like to know, if there is a way to link email to the service request which was created by that particular email.

Thanks & regards

Sourabh

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