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I need help understanding the error message "BusDriver is in the garage... String index out of range

edited Feb 22, 2017 9:42AM in Retail Point-of-Service Solutions (MOSC) 3 commentsAnswered

I need help to understand the error message below.  We are on ORPOS 13.0.3.  The DB is Oracle 11g database.  The OS is Linux red hat 5.

I receive this when I perform a phone card inquiry at an ORPOS register.  Specifically, what does the following error reveal?  What is does this error mean in detail?  I need

to troubleshoot.  Thanks!

from register orpos.log

ERROR 2017-01-06 15:43:56,540 2398796  (StaticCacheThread-4:com.extendyourstore.foundation.tour.service.BusDriver):
      [com.extendyourstore.foundation.tour.service.BusDriver.handleException(BusDriver.java:531)]
      BusDriver.handleException: BusDriver is in the garage.
java.lang.StringIndexOutOfBoundsException: String index out of range: 5
at java.lang.String.substring(Unknown Source)

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