Hyperion Financial Reporting Products (MOSC)

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Unable to login to smart view and workspace

edited Jan 14, 2017 4:00AM in Hyperion Financial Reporting Products (MOSC) 5 commentsAnswered

Hi,

Need your thoughts/assistance on below scenarios:

Environment:

1. We are on Hyperion 11.1.2.3.500 installed in single server. All Hyperion services are up and running. Recently restarted all services

2. User (MSAD) credentials are correct.

Issues:

Scenario1: In the recent days(10 days agao), users were unable to login to smart view intermittently, but able to login to workspace to access forms etc., Also noticed that when I login to smart view only 3 (out of 5) applications were showing , however after sometime I could see all 5 planning apps ( in this case no action was taken to fix).

Also today  noticed users are unable to login to workspace & smart view both intermittently. No action taken, after sometime users are able to login to smart view. Need to fix as it's interrupting business activities.

Tagged:

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