Depot Repair - EBS (MOSC)

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Source & Non Source Info for warranty transfer from SR form,if DEPOT REPAIR is not used

edited Jan 17, 2017 4:00AM in Depot Repair - EBS (MOSC) 2 commentsAnswered

Hi,

We are using Charges tab to create the return repair and replacement lines.

When an item is replaced, the warranty should be assigned to the new replaced item from the old/defective replaced item.

I wanted to know where do we populate the source/non source info on the return and ship lines in the charges tab on the SERVICE REQUEST FORM so that the warranty gets transferred?

We are not using DEPOT REPAIR for returns n shipping (Depot Repair has the Non Source & Source info where we can directly populate the old & new instance values.)

Kind Regards

Sunny

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