Teleservice - EBS (MOSC)

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AR showing only one Usage

edited Jan 20, 2017 5:41AM in Teleservice - EBS (MOSC) 7 commentsAnswered ✓

Hello Team,

Need your guidance where I can see only one usage flow from the Contact center to AR the usage which we define at the time of customer creation under Account creation that only flow to the AR.

Also we put the other usage (SHIP TO) at the time of customer creation that doesntflow to the AR, please advice why

Because of this issue we are facing the  issue in the SR billing as well as under the address tab only one address shows.

Contact center having both the usages

However AR showing only one (BILL TO)

Please advice how we can see both in AR which save our time to manually update the usage in AR again so that SR from works well. Is there and Profile option for that?

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