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Error when integrating SRM with Siebel

edited Jan 26, 2017 4:00AM in Siebel on the Cloud (MOSC) 1 commentAnswered

Customer is trying to connect SRM with Siebel to send the claims.

On Workflows & Automation / Plugins / Siebel, we send the url, user and password, but we receive an error:

error_spc_code=>"(SBL-BPR-00162)--IDS_ERR_EAI_SA_NO_USERKEY", :error_spc_message=>"Error al invocar servicio 'EAI Siebel Adapter', método 'Upsert' en el paso 'Insert New SM Data and SR'.(SBL-BPR-00162)\n--\nNo se puede utilizar una clave de usuario para la instancia de componente de integración 'SM Data'.\n(SBL-EAI-04397)",

We need help, this is a showstopper for the project!!

Many thanks in advance!!

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