Field Service - EBS (MOSC)

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Oracle Field Service - Mass Update Task

edited Feb 12, 2017 4:00AM in Field Service - EBS (MOSC) 2 commentsAnswered

This question is in reference to Doc ID 463835.1

"The Mass Task Update feature has now been provided in R12.1.3 via ER 9888811. User can now query up existing Tasks and mass update them and change Task Ownership."

My scenario is as follows: Service requests get assigned to an internal dispatcher that are to be assigned to a Third Party Dispatcher for scheduling. The internal dispatcher mass updates the tasks owners to a third party dispatcher group. (which is the only option currently available in the "Mass Task Update.") The 3rd party dispatcher can't see the tasks.

The issue I have encountered is that the 3rd party administrator portal requires an assignee and a scheduled date on the task before it will show up.

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