Payables and Cash Management - EBS (MOSC)

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Payables Invoice Remains in "Initiated" Status when Approved by Proxy User

edited Mar 6, 2017 1:08PM in Payables and Cash Management - EBS (MOSC) 4 commentsAnswered

Greetings,

We are currently on release 12.2.4 from 11i. We use AME to handle our workflow approval process and our Payables Invoice approvers have given the necessary proxy access to other users.

When a proxy user approves an invoice for an absent user, the invoice does not go to "Workflow Approved" status. Instead, the invoice remains in "Initiated" status. Payables Invoice approval does not have this issue when the actual approvers are present and are approving their invoices.

Can someone please advise on how to remedy the proxy user issue? Could there possibly be a missing patch or process that we need to generate?

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