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More SR data needed for Dashboard - Days open and specified

edited May 19, 2017 5:04AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Good morning,

I have the following question. One can extract certain data (columns) of SR's related to a Customer Support Identifier (like:  Problem summary, Status, Last Updated).

What I would like to do is provide the customer with more detailed information per SR on 'The number of Days Open' and than the number of days open specified to 'Time at Customer, Time at Support and Time at Development'

Is that possible or can Support help me with such a Data dump.

Thanks,

Maarten Goossens

Oracle Consulting

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