Item Cost has been updated to 0 (zero) in some organizations
Problem Description
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PROBLEM STATEMENT
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On 12.1.3 in Production:
Some of the items (3 items) had cost which were set to 0 (zero) in some organizations. We want to know
how these item's cost were set to zero and solutions for this case?
EXPECTED BEHAVIOR
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Item should have the cost transacted
STEP TO PRODUCE ISSUE
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1. Navigate to Cost Management Responsibility
2. Choose Item Cost History
3. Choose Organization
4. Query item: BPS.09.00002
5. Click 'Find'
6. This item had 0 (zero) in item cost, instead should not zero
For more information, after checked all organizations, we have found that items which were set to zero (0), they had same behaviors. All transactions started from 07-FEB-2017 made that items were set to 0. And after we checked 'Error' in Concurrent Program. Inventory transaction worker had status : Completed Error in 06-FEB-2017 12:00:52 and 06-FEB-2017 15:13:45.