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Sales Update Error - Lot Serial Required

edited Feb 20, 2017 2:25PM in Distribution - JDE1 (MOSC) 2 commentsAnswered

We have a sales order line that was improperly advanced to a status that created an invoice to a customer.  The line in actuality did not ship (no ship confirm) and an invoice should not have been sent.  It is failing in Sales Update because it is looking for a lot number.  We want to process through sales update so that we can create a credit memo for the customer.  How can we process through sales update without affecting inventory?

Tools and apps 9.1.

Thanks,

John

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